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OSF HealthCare

Patient Experience Concierge

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $19.96 - $22.18
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
wellness programs
recognition programs

Job Description

OSF HealthCare is a renowned healthcare system that prioritizes comprehensive care for patients, families, and communities. With a mission-driven approach, OSF HealthCare aims to provide exceptional health services through a network of hospitals, clinics, and specialty care facilities. The healthcare system is committed not only to medical excellence but also to creating a supportive and engaging work environment for its Mission Partners, which includes employees, volunteers, and caregivers who embody the organization's core values of compassion, respect, and integrity.

As an established leader in the healthcare sector, OSF HealthCare offers a comprehensive total rewards package designed to support the w... Show More

Job Requirements

  • High school diploma or GED
  • Six months of direct customer service or hospitality experience
  • Basic working knowledge of computer systems
  • Demonstrated oral and written communication skills
  • Demonstrated ability to reason, interpret and evaluate each situation
  • Ability to multitask in a fast-paced environment
  • Interpersonal skills to interact and communicate with diverse individuals

Job Qualifications

  • High school diploma or GED
  • Six months of direct customer service or hospitality experience
  • Basic working knowledge of computer systems
  • Demonstrated oral and written communication skills
  • Ability to reason, interpret, and evaluate situations
  • Ability to multitask in a fast-paced environment
  • Interpersonal skills for interacting with diverse populations
  • Experience with electronic medical records system (preferred)

Job Duties

  • Greet patients, families, visitors, and staff in assigned area
  • Provide information, directions, and hospitality to individuals
  • Assist with guidance related to other OSF facilities or service areas
  • Coordinate transportation needs for visitors and patients
  • Advise on local area accommodations and amenities
  • Handle multiple tasks in a fast-paced environment
  • Communicate effectively with diverse individuals

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location