OSF HealthCare logo

OSF HealthCare

Patient Experience Concierge

Job Overview

briefcase

Employment Type

Hourly
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $19.96 - $22.18
diamond

Benefits

competitive pay
comprehensive benefits
recognition programs
well-being offerings
Career development opportunities
inclusive workplace culture
flexible scheduling

Job Description

OSF HealthCare is a leading healthcare provider committed to delivering exceptional medical services while fostering an inclusive and supportive environment for both its patients and employees. Established with a mission to improve the health of its communities, OSF HealthCare integrates innovative healthcare solutions with compassionate care to meet the dynamic needs of its diverse patient population. The organization is known for its comprehensive approach to healthcare, focusing not only on medical excellence but also on total wellbeing by offering competitive compensation, extensive benefits, recognition programs, and wellbeing initiatives that cater to the whole person across various stages of life and... Show More

Job Requirements

  • High school diploma or GED
  • Six months of direct customer service or hospitality experience
  • Basic working knowledge of computer systems
  • Demonstrated oral and written communication skills
  • Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues
  • Ability to multitask in a fast-paced environment
  • Interpersonal skills to interact and communicate with individuals of various diversities and abilities

Job Qualifications

  • High school diploma or GED
  • Six months of direct customer service or hospitality experience
  • Basic working knowledge of computer systems
  • Demonstrated oral and written communication skills
  • Ability to reason, interpret and evaluate situations to provide assistance and resolve issues
  • Ability to multitask in a fast-paced environment
  • Interpersonal skills to interact and communicate with individuals of various diversities and abilities
  • Experience working with electronic medical records system (preferred)

Job Duties

  • Greet all patients, families, visitors and staff in assigned area
  • Provide information, direction and hospitality proactively
  • Assist individuals regarding other OSF facilities and service areas
  • Coordinate transportation needs for patients and visitors
  • Provide local area direction and advice on accommodations or amenities
  • Demonstrate excellent communication and interpersonal skills
  • Multitask effectively in a fast-paced environment

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.