Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Flexible spending account
401(k) Plan
Paid Time Off
Employee stock purchase plan
Education Assistance
paid family leave
Employee Health Assistance Fund
Job Description
HCA Houston Healthcare Conroe is a leading healthcare institution dedicated to delivering exceptional patient care and support services. As part of the HCA Healthcare family, one of the largest healthcare providers in the United States, HCA Houston Healthcare Conroe is committed to investing in its team members to foster a positive work environment and promote professional growth. With a significant investment of up to 300 million dollars in various programs over the next three years, the organization focuses on enhancing the overall well-being and career development of its employees. This comprehensive approach ensures that every team member feels valued and... Show More
Job Requirements
- High school diploma or GED
- minimum 3 years patience access, hotel, restaurant, retail, or customer service experience
- ability to provide professional and courteous service
- effective communication skills
- capability to navigate patients and visitors
- ability to perform multiple responsibilities simultaneously
- previous patient access experience preferred
- hospitality degree preferred
Job Qualifications
- High school diploma or GED preferred
- hospitality degree preferred
- minimum 3 years patient access, hotel, restaurant, retail, or customer service experience required
- previous patient access experience preferred
Job Duties
- Welcome patient and family members in a professional manner
- contact the nursing staff for emergency medical needs and answer patient and visitor questions
- model AIDET guidelines in all interactions with patients and ensure staff adherence to patient experience expectations
- promote and demonstrate excellent customer service
- oversee daily activities of the front desk and lobby areas including tidiness
- greet patients upon arrival and navigate patient flow
- assist with check-in process and monitor patient registration tracker
- perform lobby rounding to keep patients aware of wait time expectations
- ensure lobby and waiting area is clean, safe, and comfortable
- encourage and assist with patient enrollment in the Patient Portal
- make independent decisions to help a customer and escalate appropriately
- ensure customer experience is the best possible
- provide patient flow updates to PTAC leadership
- assist in resolving real-time patient concerns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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