Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $23.88
Work Schedule
Rotating Shifts
Benefits
comprehensive medical
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(K) Plan with Match
Tuition Assistance
flexible spending accounts
Paid Time Off
Adoption assistance
Job Description
Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is recognized as one of the top hospitals nationally by U.S. News & World Report. This prestigious hospital features a workforce made up of full-time academic faculty and community physicians from Washington University School of Medicine, supported by a team of residents, interns, fellows, and other healthcare professionals. Barnes-Jewish Hospital is distinguished as the first adult hospital in Missouri to earn Magnet Hospital certification from the American Nurses Credentialing Center, underscoring its excellence in nursing care and commitment to the highest standards in patient care and... Show More
Job Requirements
- High school diploma or GED
- 2-5 years of relevant experience
- Availability to work rotating schedule including night and weekend shifts
- Ability to coordinate and communicate with diverse hospital departments
- Strong interpersonal and communication skills
- Ability to manage multiple tasks efficiently
- Commitment to maintaining confidentiality and patient privacy
Job Qualifications
- High school diploma or GED
- Customer service experience preferred
- Healthcare experience preferred
- Ability to communicate effectively with patients, families, and multidisciplinary teams
- Strong organizational skills
- Ability to handle sensitive situations with professionalism
- Demonstrated ability to work in a fast-paced environment
- Commitment to patient satisfaction and service excellence
Job Duties
- Manage the navigation and personalization of each guest experience by establishing the first impression and notifying the area of each patient’s specific needs to be carried out throughout the patient’s hospital experience
- Customize each unique patient and family request and communicate to ensure a seamless excellent patient experience throughout BJH and WU
- Act as a liaison for each element of the hospital experience in regards to providing the resources, including physicians, staff, social work, dietary, housekeeping and etc. needed during their hospital visit
- Round daily on all new admits, arrivals and VIP’s providing concierge services
- Identify and initiate service recovery, special requests and notaries in a timely manner per protocol
- Collect and maintain all data to share with staff, leadership and administration for process improvement regarding patient satisfaction
- Develop and increase the reach of the program through accountability and follow through by attending Daily Care Accelerated Meetings, Patient Family Advisory Council and continuing to support best practice
- Establish relationships with all areas contributing to the daily operation of the service area
- Maintain constant communication with leadership of department to ensure patient safety and satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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