Patient Concierge, West Allentown Primary Care
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Equal opportunity employer
Job Description
St. Luke's University Health Network is a renowned healthcare provider committed to excellence in medical care, education, and community health improvement. With a mission to care for the sick and injured, educate healthcare providers such as physicians and nurses, and enhance access to care regardless of patients' ability to pay, St. Luke's stands as a leader in compassionate and high-quality healthcare services. Known for its skilled and dedicated workforce, the organization values its employees as its most valuable asset, fostering a culture where individual and collective efforts work toward fulfilling the healthcare mission. St. Luke's is widely recognized for its... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in a healthcare or similar practice-based setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods
- Ability to use fingers continually for computer entry and patient care
- Ability to lift up to 25 pounds occasionally
- Ability to push carts up to 30 pounds
- Ability to push wheelchairs with patients weighing up to 325 pounds
- Ability to stoop, bend, and reach above shoulder level
- Good hearing and vision adequate for normal conversation and peripheral tasks
Job Qualifications
- High school graduate or equivalent
- Graduates of administrative training programs preferred
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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