Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Employee assistance program
Job Description
St. Luke's University Health Network is a renowned healthcare provider committed to delivering exceptional care to patients while fostering an environment of continuous learning and community service. As one of the leading health systems in the region, St. Luke's prides itself on a dedicated team of professionals who combine skill, experience, and compassion to fulfill the organization's mission. This mission emphasizes a steadfast dedication to excellence in patient care, education of healthcare professionals, and enhancing access to care for all individuals, regardless of their financial situation. With a comprehensive network of hospitals and outpatient facilities, St. Luke's offers a broad... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of practice-based experience or similar healthcare setting experience preferred
- Customer service experience preferred
- Ability to communicate clearly and concisely
- Capable of expressing compassion and empathy
- Good physical stamina including sitting, standing, and walking for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to push carts and wheelchairs as needed
- Ability to hear normal conversation and possess near and peripheral vision
- Skilled in using computers and clerical systems
Job Qualifications
- High school graduate or equivalent
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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