Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Employee assistance program
Job Description
St. Luke's University Health Network is a renowned healthcare organization committed to delivering exceptional medical care, education, and community services. Known for its unwavering dedication to excellence, St. Luke's serves the sick and injured, educates future physicians, nurses, and healthcare providers, and continuously improves access to care regardless of a patient's ability to pay. As one of the leading healthcare providers in the region, St. Luke's prides itself on the skills, experience, and compassion of its employees, who are considered the network's most valuable asset. The organization fosters a supportive and inclusive workplace culture where collaboration, innovation, and patient-centered care... Show More
Job Requirements
- High school diploma or equivalent
- minimum one year of practice-based or similar healthcare experience preferred
- customer service experience preferred
- ability to sit, stand, and walk for extended periods up to 8 hours
- ability to use fingers for patient care, writing, and computer entry
- ability to lift up to 25 pounds occasionally
- ability to push carts with supplies up to 30 pounds occasionally
- ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- ability to stoop, bend, and reach above shoulder level regularly
- ability to hear normal conversation
- good near and peripheral vision
Job Qualifications
- High school graduate or equivalent
- administrative training program graduates preferred
- minimum one year practice-based or similar healthcare setting experience preferred
- customer service experience preferred
- excellent communication, facilitation, and presentation skills
- focused on compliance
- demonstrates continuous growth
- quality-driven
- service-oriented
- excels at time management
- ability to communicate to patients concisely and clearly
- ability to listen, express compassion and empathy, and maintain a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- performs clerical service delivery functions including check-in, patient consent, check-out, pre-registration and real-time eligibility verification
- manages registration, MyChart education, appointment and testing scheduling at check-out
- collects point of service payments and addresses patient inquiries such as form and medical record requests
- delivers waiting room concierge service and provides hands-on support to patients using kiosk check-in
- facilitates practice opening and closing procedures, maintenance of practice cleanliness, mail and delivery processing, cash management and reconciliation, and scanning and indexing incoming faxes
- supports practice-based team members by promptly addressing in-basket clerical pool messages
- partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for urgent clinical inquiries
- maintains a solution-oriented and creative mindset to anticipate and meet patient needs by collaborating with organizational team members and departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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