Patient Concierge, Weight Management

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional Development

Employee assistance program

Job Description

St. Luke's University Health Network is a premier healthcare organization known for its unwavering commitment to excellence in patient care, education, and community service. With a mission to care for the sick and injured, educate physicians, nurses, and other healthcare providers, and improve access to care regardless of a patient's financial situation, St. Luke's prides itself on the skills, experience, and compassion of its employees. Recognized as one of the most valuable assets of the organization, the dedicated staff at St. Luke's work individually and collaboratively to deliver outstanding health services and make a positive impact on the communities they... Show More

Job Requirements

High school diploma or equivalent
Minimum one year of experience in a healthcare or similar practice-based setting preferred
Customer service experience preferred
Ability to sit, stand, and walk for extended periods
Ability to use fingers for patient care, writing, and computer entry
Ability to lift up to 25 pounds occasionally
Ability to push carts with supplies up to 30 pounds occasionally
Ability to push wheelchairs with patients weighing up to 325 pounds occasionally
Ability to hear normal conversation and maintain good general, near and peripheral vision

Job Qualifications

High school graduate or equivalent
Completion of administrative training programs preferred
Minimum one year practice-based experience or in a similar healthcare setting preferred
Customer service experience preferred
Excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate to patients concisely and clearly
Ability to listen, express compassion and empathy, and communicate with a patient centric mindset

Job Duties

Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
Supports other practice-based team members by promptly addressing in-basket clerical pool messages
Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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