Patient Concierge, Walbert Primary Care
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
Employee assistance program
Job Description
St. Luke's University Health Network is a leading healthcare organization dedicated to providing exceptional medical care, education, and community health services. Known for its unwavering commitment to excellence, St. Luke's serves patients with compassion and expertise, ensuring quality care regardless of the patient's financial situation. As a comprehensive healthcare network, St. Luke's integrates patient care with clinical education for physicians, nurses, and other healthcare providers, continuously improving access to services across the communities it serves. The organization prides itself on its dedicated and skilled workforce, recognizing employees as its most valuable asset and key drivers of its mission to serve... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for up to 8 hours
- Ability to use fingers continually for writing and computer entry
- Ability to lift up to 25 pounds occasionally
- Ability to push carts up to 30 pounds occasionally
- Ability to push wheelchairs up to 325 pounds occasionally
- Ability to stoop, bend, and reach above shoulder level regularly
- Good hearing and vision required
Job Qualifications
- High school graduate or equivalent
- Administrative training program graduate preferred
- Minimum one year practice-based or similar healthcare experience preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate concisely and clearly to patients
- Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during patient interactions
- Performs clerical services including check-in, patient consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, appointment and testing scheduling, payment collection, and addressing patient inquiries
- Delivers waiting room concierge services and supports patients using kiosk check-in
- Facilitates practice opening and closing procedures, maintains practice cleanliness, processes incoming mail and deliveries, manages cash reconciliation, and promptly scans and indexes incoming faxes
- Supports practice-based team members by promptly addressing clerical pool messages
- Partners with Access Center Patient Engagement Partners to manage time-sensitive scheduling requests
- Facilitates connection between Access Center Clinical Triage Specialists and practice care teams for urgent clinical inquiries
- Maintains a solution-oriented and creative mindset to anticipate and tend to patient needs by collaborating with other team members and departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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