Job Overview
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Life insurance
Job Description
The Patient Concierge Representative position is integral to healthcare services, acting as a vital coordination point for patient appointments and consultations within a health system. This role typically belongs to medical or healthcare organizations that serve diverse patient populations across multiple locations. A Patient Concierge Representative ensures smooth scheduling, patient interaction, and documentation management, facilitating efficient and compassionate access to care. The representative must adeptly handle initial consults, treatment plans including infusions and outpatient diagnostic services, and manage multiple service locations with accuracy and professionalism. This position is often found in healthcare facilities such as hospitals, outpatient clinics, or specialized... Show More
Job Requirements
- High school graduate or equivalent
- Minimum two years of patient scheduling or registration work experience in healthcare
- Strong customer service skills
- Experience with appointment scheduling in a healthcare setting
- Ability to work independently with minimal supervision
- Proficient in communication including clear speaking and legible writing
- Ability to handle fast-paced, noisy environments and multiple priorities
- Physical ability to perform duties including prolonged standing and sitting, bending, walking, repetitive motions
Job Qualifications
- High school diploma or equivalent
- Minimum two years of patient scheduling or registration experience in healthcare
- Strong customer service skills with a patient-centered focus
- Experience with medical insurance, HMO, managed care preferred
- Familiarity with GE/IDX and Cerner order entry systems preferred
- Knowledge of medical terminology preferred
- Associate or Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration or related field preferred
Job Duties
- Coordinate and schedule appointments for multiple locations
- Review medical records and documentation for completeness
- Interface with nursing staff to confirm appointment appropriateness and obtain preauthorization
- Monitor and manage patient cancellations promptly
- Utilize wait lists to optimize clinic access for patients
- Provide high-quality customer service to patients, families, and medical staff
- Perform patient access representative tasks as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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