Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
flexible scheduling
Job Description
The Patient Concierge Representative role is an integral position within a dynamic healthcare organization committed to delivering exceptional patient care and services. This organization, recognized for its patient-centered approach and diverse medical services, operates multiple clinics and outpatient facilities designed to cater to a broad spectrum of patient needs. The establishment prioritizes the seamless coordination of patient care, ensuring that each individual receives timely appointments, thorough evaluations, and personalized support throughout their treatment journey. With a focus on quality, efficiency, and compassion, this healthcare provider fosters an environment where patients, families, and medical professionals collaborate for optimal health outcomes.
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Job Requirements
- High school diploma or equivalent
- Minimum two years of experience in patient scheduling or registration
- Ability to lift 50-100 lbs
- Capacity for prolonged standing, sitting, and repetitive motions
- Strong recall, reasoning, problem solving, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to comply with all organizational policies and procedures
Job Qualifications
- High school graduate or equivalent
- Minimum two years of patient scheduling or registration experience in a healthcare setting
- Strong customer service and patient-centered approach
- Familiarity with medical insurance, HMO, managed care preferred
- Experience with GE/IDX, Cerner order entry, and medical terminology preferred
- Associate or Bachelor’s degree in related field preferred
- Ability to work independently with minimal supervision
- Strong problem-solving and communication skills
Job Duties
- Coordinate and schedule patient appointments and initial consults
- Review and verify completeness of medical records and appointment documentation
- Interface with nursing staff for appointment appropriateness and preauthorization
- Monitor and process patient appointment cancellations promptly
- Manage wait lists to improve patient access to clinics
- Provide courteous and efficient customer service to patients, families, medical staff, and visitors
- Perform all aspects of patient access representative duties as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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