Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
The Patient Concierge Representative role is an essential position within a healthcare environment, responsible for coordinating and scheduling patient appointments across multiple locations and services. This role functions as the primary point of contact for patients and their families, assuring an efficient, courteous, and supportive experience from the initial consult to treatment plans such as infusion and outpatient diagnostic services. Our healthcare facility prides itself on delivering top-notch, compassionate patient care combined with operational excellence. This position plays a critical part in ensuring seamless communication among patients, nursing staff, clinicians, and administrative teams, fostering a collaborative approach to healthcare delivery.Show More
Job Requirements
- High school diploma or equivalent
- minimum of two years experience in patient scheduling or registration
- strong communication and interpersonal skills
- ability to work independently with minimal supervision
- capacity to handle fast-paced, multi-tasking environment
- physical ability to perform tasks including lifting, standing, sitting, bending, walking, and reaching
- adaptability to frequent changes and intense customer interactions
Job Qualifications
- High school graduate or equivalent
- minimum of two years patient scheduling or registration experience in a healthcare setting
- strong customer service skills
- patient-centered focus in all situations
- preferred three years experience with medical insurance and managed care
- familiarity with GE/IDX, Cerner order entry, appointment scheduling, and medical terminology
- associate or bachelor degree in accounting, finance, business administration, healthcare administration, or related field preferred
Job Duties
- Coordinate and schedule patient appointments for multiple locations
- review medical records and appointment documentation for completeness
- interface with nursing staff for appointment appropriateness and obtain preauthorization
- monitor and process patient appointment cancellations in a timely manner
- utilize wait lists to optimize clinic access
- provide quality customer service to patients, families, visitors, medical staff, and coworkers
- perform patient access representative duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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