Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Job Description
This opportunity is with a healthcare provider specializing in patient access and scheduling services, committed to delivering quality care and seamless patient experiences across multiple locations. The establishment serves diverse patient populations by coordinating their initial consults, appointment scheduling, treatment plans, infusion therapies, and outpatient diagnostic services. The healthcare facility operates with a strong emphasis on customer service and operational efficiency to ensure patients receive timely and courteous assistance throughout their healthcare journey. With an employment type focused on full-time positions, the Patient Concierge Representative plays a crucial role in supporting both the administrative and clinical workflows necessary for effective... Show More
Job Requirements
- High school graduate or equivalent
- minimum two years of patient scheduling or registration experience in healthcare setting
- ability to perform daily activities with minimal supervision
- capable of self-directed work to accomplish routine duties
- strong recall, reasoning, problem-solving, and communication skills
- able to lift 50 to 100 pounds
- able to stand, sit, bend, walk, climb, and reach extensively
- able to handle a fast-paced environment and multiple priorities
- able to adapt to frequent change and noisy workplace
Job Qualifications
- High school graduate or equivalent
- minimum two years of patient scheduling or registration experience in healthcare
- strong customer service skills and patient-centered approach
- familiarity with medical insurance, HMO, managed care preferred
- experience with GE/IDX and Cerner order entry systems preferred
- knowledge of medical terminology preferred
- associate or bachelor’s degree in accounting, finance, business administration, healthcare administration, or related field preferred
Job Duties
- Coordinate and schedule patient appointments for multiple locations and services
- review medical records and appointment documents for completeness and accuracy
- communicate with nursing staff to verify appointment appropriateness and obtain preauthorization
- monitor and process patient cancellations promptly
- utilize wait lists to improve clinic accessibility for patients
- provide courteous and respectful customer service to patients, families, visitors, and medical staff
- perform all aspects of patient access representative duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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