Patient Concierge Representative - Adult Outpatient Pavilion - Days
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Flexible work schedule
Job Description
The Patient Concierge Representative position is offered by a reputable healthcare establishment dedicated to providing exceptional patient-centered services across multiple locations. This healthcare provider is known for its commitment to quality care, extensive medical services, and innovative approach to patient management in a fast-paced clinical environment. They ensure accessibility and efficiency while maintaining a positive and supportive atmosphere for patients, families, clinicians, and staff.
The role of the Patient Concierge Representative is pivotal in enhancing patient experiences by serving as the primary point of contact for patients scheduling initial consults, appointments, and treatment plans including infusion and outpatient diagnos... Show More
The role of the Patient Concierge Representative is pivotal in enhancing patient experiences by serving as the primary point of contact for patients scheduling initial consults, appointments, and treatment plans including infusion and outpatient diagnos... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of patient scheduling or registration experience
- Strong customer service orientation
- Ability to perform physical tasks including lifting 50-100 lbs, prolonged standing and sitting
- Proficient in appointment scheduling systems such as GE/IDX and Cerner
- Excellent problem-solving and communication skills
- Ability to handle frequent customer interactions and adapt to change
- No licensure or certification required
- Ability to work independently and notify management of policy violations
Job Qualifications
- High school graduate or equivalent
- Minimum of two years of patient scheduling or registration experience in healthcare
- Strong customer service skills
- Knowledge of medical insurance, HMO, managed care
- Experience with GE/IDX or Cerner order entry
- Familiarity with medical terminology
- Preferred associate's or bachelor's degree in accounting, finance, business administration, healthcare administration or related field
- Ability to work independently
- Excellent communication and organizational skills
- Capacity to manage multiple priorities in a fast-paced environment
Job Duties
- Coordinate and schedule appointments for initial consults,treatment plans including infusion and outpatient diagnostic services
- Review medical records, appointment lists, and scanned documents to ensure completeness
- Interface with nursing staff regarding appointment appropriateness and obtain preauthorization as required
- Monitor and process patient cancellations promptly, offer wait list options to improve access
- Provide quality customer service to patients, families, visitors, and medical staff
- Schedule or reschedule appointments for multiple locations
- Perform general Patient Access Representative duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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