Patient Concierge Representative - Adult Outpatient Pavilion - Days
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Paid holidays
Job Description
The hiring institution represents a well-established healthcare organization dedicated to providing exceptional patient care and support across multiple locations. This organization prioritizes patient-centered services and aims to streamline the appointment scheduling and treatment coordination process to enhance overall patient experiences. As a recognized entity within the healthcare industry, the organization fosters a collaborative environment where healthcare professionals, administrative staff, and patients interact regularly, ensuring seamless communication and efficient healthcare delivery. The Patient Concierge Representative role is an integral component of the front-line patient access team, providing critical support in scheduling, coordinating, and managing initial consults, treatment plans including infusion and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years prior patient scheduling or registration experience in a healthcare setting
- Strong customer service orientation
- Ability to handle fast-paced environment and multiple priorities
- Physical ability to perform prolonged standing, sitting, bending, walking, climbing, and repetitive motion
- Mental capability for strong recall, reasoning, problem solving, and clear communication
- Ability to adapt to frequent changes and intense interactions
- Immediate notification to management of policy violations
Job Qualifications
- High school graduate or equivalent
- Minimum of two years of patient scheduling or registration experience in healthcare
- Strong customer service skills with a patient-focused approach
- Preferred experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry, appointment scheduling
- Preferred Associate's or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or related field
- Ability to perform independently with minimal supervision
Job Duties
- Coordinates and schedules appointments for initial consults and treatment plans
- Reviews medical records and documentation to ensure completeness
- Interfaces with nursing staff regarding appointment appropriateness and obtains preauthorization
- Monitors and processes patient appointment cancellations promptly
- Utilizes waitlists to improve clinic access for new and established patients
- Provides quality customer service to patients, families, staff, and clinicians
- Performs patient access representative duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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