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Patient Concierge - Orthopedics, Walbert Ave; Allentown
Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible work schedule
Job Description
St. Luke's University Health Network is a renowned healthcare organization known for its unwavering commitment to excellence in patient care, medical education, and community health improvement. As one of the leading health networks, St. Luke's prides itself on the skills, experience, and compassion of its employees, who are considered its most valuable asset. The organization is dedicated to satisfying its mission by providing exceptional care for the sick and injured, educating physicians, nurses, and healthcare providers, and improving access to healthcare services regardless of a patient’s ability to pay. This commitment fosters a work environment that values collaboration, continuous growth,... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods
- Capability to lift up to 25 pounds occasionally
- Ability to push carts up to 30 pounds and wheelchairs weighing up to 325 pounds occasionally
- Good hearing and vision including near and peripheral
- Physical ability to stoop, bend, and reach above shoulder level
- Excellent communication skills
- Proficiency in computer usage and data entry
- Strong organizational skills
- Ability to work collaboratively in a team environment
Job Qualifications
- High school graduate or equivalent
- Graduates of administrative training programs preferred
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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