Patient Concierge - Orthopedics; Allentown/Whitehall

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

flexible scheduling

Dental Insurance

Job Description

St. Luke's University Health Network is a recognized leader in the healthcare sector, known for its commitment to delivering high-quality medical services and compassionate care. As a comprehensive medical institution, St. Luke's focuses on treating the sick and injured, educating future healthcare providers, and improving access to care for all community members regardless of their financial status. The organization values the skills, experience, and compassion of its employees, acknowledging that they are its most valuable asset. Together, the team at St. Luke's is dedicated to fulfilling the mission of excellence in healthcare, education, and community service. This commitment has earned... Show More

Job Requirements

High school graduate or equivalent
Minimum one year practice-based experience or similar healthcare setting preferred
Customer service experience preferred
Ability to sit, stand, and walk for extended periods up to 8 hours
Ability to use fingers continually for patient care, writing, and computer entry
Occasional lifting up to 25 pounds and pushing carts up to 30 pounds
Ability to push wheelchairs with patients weighing up to 325 pounds
Ability to stoop, bend, and reach above shoulder level
Good hearing and near, peripheral vision
Excellent communication skills
Ability to express compassion and empathy consistently

Job Qualifications

High school graduate or equivalent
Preference given to graduates of administrative training programs
Minimum one year practice-based experience or similar healthcare setting preferred
Customer service experience preferred
Excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate clearly and concisely to patients
Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset

Job Duties

Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
Performs clerical service delivery functions including check-in, patient consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
Delivers waiting room concierge service and provides hands-on support for kiosk check-in
Facilitates practice opening and closing procedures, maintains practice cleanliness, processes incoming mail and deliveries, manages cash and reconciliation, and promptly scans and indexes incoming faxes
Supports other practice-based team members by addressing in-basket clerical pool messages
Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
Facilitates connection from Access Center Clinical Triage Specialists to care team members for urgent clinical inquiries
Maintains a solution-oriented mindset to anticipate and tend to patient needs by partnering with other departments

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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