Patient Concierge - Orthopedics; Allentown/Whitehall
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Disability insurance
Job Description
St. Luke's University Health Network is a renowned healthcare institution committed to providing exceptional medical services and compassionate care to the communities it serves. As a leading healthcare provider, St. Luke's prides itself on the skills, experience, and dedication of its employees, considering them the organization's most valuable asset. The network operates with an unwavering commitment to excellence by caring for the sick and injured, educating healthcare professionals such as physicians and nurses, and improving access to care regardless of a patient's financial situation. This dedication underscores St. Luke's mission to deliver high-quality healthcare, foster a patient-centric culture, and continuously... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods
- Ability to use fingers continually for computer entry and patient care
- Ability to lift up to 25 pounds occasionally
- Ability to push carts with supplies up to 30 pounds occasionally
- Ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- Ability to stoop, bend, and reach above shoulder level
- Ability to hear normal conversation and maintain good general, near, and peripheral vision
Job Qualifications
- High school graduate or equivalent
- Preference given to graduates of administrative training programs
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
- Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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