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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Disability insurance
Job Description
St. Luke's University Health Network is a renowned healthcare system known for its unwavering commitment to excellence in patient care, education, and community service. As a comprehensive network, St. Luke's provides services including caring for the sick and injured, educating physicians, nurses, and other healthcare providers, and improving healthcare access across diverse communities. Their mission emphasizes delivering high-quality health services to all patients, regardless of their ability to pay, reflecting a strong dedication to compassion, inclusivity, and superior medical standards. The organization takes immense pride in the skills, experience, and compassion of its employees, recognizing them as its most valuable... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Ability to communicate effectively with patients
- Ability to listen with compassion and empathy
- Ability to manage time efficiently
- Ability to use computer systems for patient service functions
- Physical ability to stand, sit, and walk for up to 8 hours
- Ability to lift up to 25 pounds occasionally
- Ability to push carts and wheelchairs occasionally
- Good hearing, near and peripheral vision
Job Qualifications
- High school graduate or equivalent
- Preference given to graduates of administrative training programs
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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