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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
St. Luke's University Health Network is a renowned healthcare organization committed to delivering exceptional medical care and fostering a patient-centric environment. With a strong emphasis on excellence, compassion, and community service, St. Luke's serves as a leading health network dedicated to improving access to high-quality care for all individuals, regardless of their financial situation. The organization prides itself on its skilled and experienced employees, who are considered its most valuable asset, working collectively to fulfill its mission of caring for the sick and injured, educating healthcare professionals, and driving innovations in patient care.
As a vital part of this progressi... Show More
As a vital part of this progressi... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or in similar healthcare setting preferred
- Customer service experience preferred
- Ability to perform sitting, standing, and walking for extended periods
- Ability to use fingers for patient care, writing, and computer entry
- Ability to lift up to 25 pounds occasionally
- Ability to push carts up to 30 pounds occasionally
- Ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- Ability to stoop, bend, and reach above shoulder level
- Ability to hear normal conversation and have good general, near and peripheral vision
Job Qualifications
- High school diploma or equivalent
- Graduates of administrative training programs preferred
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented and creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members and departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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