Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
St. Luke's University Health Network is a renowned healthcare provider committed to delivering exceptional medical care and improving community health. With a strong emphasis on education, innovation, and compassionate service, St. Luke's strives to ensure that every patient receives the highest quality care regardless of their ability to pay. The organization's mission focuses on excellence in treating the sick and injured, educating healthcare professionals, and enhancing access to care in the communities it serves. Known for its dedicated staff and patient-centered approach, St. Luke's continues to grow as a leading healthcare system in the region.
The Patient Concierg... Show More
The Patient Concierg... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods
- Ability to use fingers continually for patient care, writing, and computer entry
- Ability to lift up to 25 pounds occasionally
- Ability to push carts with supplies up to 30 pounds
- Ability to push wheelchairs with patients up to 325 pounds
- Ability to stoop, bend, and reach above shoulder level
- Ability to hear normal conversation
- Good general, near, and peripheral vision
Job Qualifications
- High school graduate or equivalent
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented and creative mindset to anticipate and tend to patient needs by partnering with other organizational team members and departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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