Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible Schedule
Job Description
St. Luke's University Health Network is a distinguished healthcare organization recognized for its commitment to excellence in patient care, education, and community service. Renowned for its skilled, experienced, and compassionate employees, St. Luke's prides itself on the collective dedication of its workforce to fulfilling its mission. The organization emphasizes delivering superior healthcare to the sick and injured, educating future and current healthcare providers, and improving access to quality care regardless of a patient's financial situation. With a patient-first philosophy, St. Luke's fosters an environment that encourages innovation, continuous growth, and the highest standards in clinical practice and customer service.
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Job Requirements
- High school graduate or equivalent
- minimum one year practice-based or similar healthcare experience preferred
- customer service experience preferred
- excellent communication skills
- ability to manage time effectively
- focused on compliance
- ability to express compassion and empathy
- physical ability to sit, stand, and walk for extended periods
- ability to lift up to 25 pounds occasionally
- able to push carts and wheelchairs as needed
- good hearing and vision
Job Qualifications
- High school graduate or equivalent
- preferred graduate of administrative training programs
- minimum one year practice-based experience or similar healthcare setting experience preferred
- customer service experience preferred
- excellent communication, facilitation, and presentation skills
- focused on compliance
- demonstrates continuous growth
- quality-driven
- service-oriented
- excels at time management
- ability to communicate to patients concisely and clearly
- ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
- delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- supports other practice-based team members by promptly addressing in-basket clerical pool messages
- partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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