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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Paid holidays
Tuition Assistance
Job Description
St. Luke's University Health Network is a respected healthcare organization known for its commitment to providing exceptional care to patients across the communities it serves. As a prominent healthcare provider, St. Luke's emphasizes the skills, experience, and compassion of its workforce as the foundation of its mission. The network is dedicated to delivering outstanding medical services, educating healthcare professionals including physicians and nurses, and improving healthcare accessibility regardless of a patient’s financial situation. Employees at St. Luke’s are considered the most valuable asset, working individually and collectively to fulfill the organization's mission with unwavering dedication and a focus on excellence.Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year practice-based or similar healthcare experience preferred
- Customer service experience preferred
- Excellent communication skills
- Ability to manage time effectively
- Capacity to express compassion and empathy
- Ability to use computers and related software
- Physical ability to sit, stand, and walk for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to push carts and wheelchairs occasionally
- Good hearing and vision
Job Qualifications
- High school graduate or equivalent
- Administrative training program graduates preferred
- Minimum one year practice-based experience or similar healthcare setting experience preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time-sensitive clinical inquiries
- Maintains a solution-oriented and creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members and departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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