Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
St. Luke's University Health Network is a prominent healthcare organization recognized for its unwavering commitment to excellence in patient care, education, and community service. As one of the leading health networks, St. Luke's prides itself on the skills, experience, and compassion of its employees. The organization prioritizes the holistic well-being of patients by not only treating the sick and injured but also by educating the next generation of physicians, nurses, and healthcare providers. St. Luke's mission extends beyond the hospital walls, aiming to improve access to healthcare across the communities it serves, ensuring that care is provided regardless of a... Show More
Job Requirements
- High School diploma or equivalent
- Minimum one year practice-based experience or similar healthcare setting preferred
- Proven customer service experience
- Excellent communication skills
- Ability to work standing, sitting, and walking for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to push carts and wheelchairs as required
- Good hearing and vision
- Ability to maintain a compassionate and patient-centric approach
- Compliance with healthcare regulations and organizational policies
Job Qualifications
- High School graduate or equivalent
- Preference given to graduates of administrative training programs
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer Service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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