Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
equal opportunity employment
Job Description
St. Luke's University Health Network is a renowned healthcare institution dedicated to providing exceptional medical care, education, and community support. As a comprehensive health system, St. Luke's focuses on excellence in patient care, education of healthcare professionals, and improving access to medical services for all individuals, regardless of their financial situation. Established with a mission to serve its community with compassion and professionalism, St. Luke's employs a team of skilled professionals who are committed to making a positive impact on patients' lives through innovative healthcare solutions and a patient-centered approach.
St. Luke's University Health Network is proud of the skills... Show More
St. Luke's University Health Network is proud of the skills... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods up to 8 hours
- Ability to use fingers for patient care, writing and computer entry
- Ability to lift up to 25 pounds occasionally
- Ability to push carts with supplies up to 30 pounds occasionally
- Ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- Ability to stoop, bend and reach above shoulder level regularly
- Ability to hear normal conversation
- Good general, near and peripheral vision required
Job Qualifications
- High school graduate or equivalent
- Prefer graduates of administrative training programs
- Minimum one year practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries such as form and medical record requests
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented and creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members and departments
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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