Patient Concierge, Multispecialty, Sellersville
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional Development
Employee assistance program
Job Description
St. Luke's University Health Network is a renowned healthcare organization committed to providing exceptional medical care and support to the communities it serves. With a reputation for excellence and compassion, St. Luke's prioritizes the well-being of patients through skilled healthcare professionals dedicated to healing and education. The organization places a strong emphasis on improving access to healthcare regardless of a patient’s ability to pay, aligning with its mission to care for the sick and injured while educating physicians, nurses, and other healthcare providers. St. Luke's is recognized not only for its comprehensive medical services but also for fostering a patient-centric... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods
- Must be able to lift up to 25 pounds occasionally
- Ability to push carts up to 30 pounds and assist in pushing wheelchairs with patients weighing up to 325 pounds
- Good general, near and peripheral vision
- Ability to hear normal conversation
- Must be able to stoop, bend, and reach above shoulder level
- Excellent communication skills
- Ability to express compassion and empathy
Job Qualifications
- High school graduate or equivalent
- Preference given to graduates of administrative training programs
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries such as form and medical record requests
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing of incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time-sensitive clinical inquiries
- Maintains a solution-oriented and creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members and departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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