Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee wellness programs
Professional development opportunities
Employee assistance program
Tuition Reimbursement
Job Description
St. Luke's University Health Network is a renowned healthcare provider committed to delivering exceptional care and improving health outcomes for the communities it serves. Recognized for its unwavering dedication to excellence, St. Luke's focuses on caring for the sick and injured, educating future healthcare professionals, and enhancing access to healthcare services regardless of a patient's financial situation. This respected health network employs skilled and compassionate professionals who are its most valuable asset, working together to advance the mission and vision of the organization. St. Luke's prides itself on fostering a workplace culture that promotes collaboration, innovation, and patient-centered care.
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Job Requirements
- High school graduate or equivalent
- minimum one year practice-based experience or in a similar healthcare setting preferred
- ability to engage patients in a polite, prompt, and compassionate manner
- ability to perform clerical service delivery functions including check-in, consent, check-out, scheduling, and payment collection
- physical ability to sit, stand, and walk for extended periods
- ability to lift up to 25 pounds and occasionally push carts or wheelchairs
- ability to stoop, bend, and reach above shoulder level
- excellent communication skills
- customer service experience preferred
- proficiency with computers and basic office equipment
Job Qualifications
- High school graduate or equivalent
- graduates of administrative training programs preferred
- minimum one year practice-based experience or similar healthcare setting preferred
- customer service experience preferred
- excellent communication, facilitation, and presentation skills
- focused on compliance
- demonstrates continuous growth
- quality-driven
- service-oriented
- excels at time management
- ability to communicate to patients concisely and clearly
- ability to listen, express compassion and empathy, and communicate with a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- supports other practice-based team members by promptly addressing in-basket clerical pool messages
- partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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