Patient Concierge, Lehigh Primary Care

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional Development

Job Description

St. Luke's University Health Network is a renowned healthcare organization dedicated to providing exceptional medical care and services to communities regardless of their ability to pay. The organization prides itself on the skills, experience and compassion of its employees, valuing them as its most valuable asset. With a mission centered on excellence in caring for the sick and injured, educating healthcare professionals, and improving access to care, St. Luke's fosters a patient-centric culture that emphasizes compassion, respect, and support for every individual it serves. This health network operates multiple facilities and offers a broad range of medical services, making it... Show More

Job Requirements

High school graduate or equivalent
Minimum one year practice-based experience or in a similar healthcare setting preferred
Customer service experience preferred
Ability to sit, stand, and walk for up to 8 hours
Continual use of fingers for patient care, writing and computer entry
Ability to lift up to 25 pounds occasionally
Ability to push carts with supplies up to 30 pounds occasionally
Ability to push wheelchairs weighing up to 325 pounds occasionally
Ability to stoop, bend and reach above shoulder level regularly
Ability to hear normal conversation and have good general, near and peripheral vision

Job Qualifications

High school graduate or equivalent
Competent in excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate to patients concisely and clearly
Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Minimum one year practice-based experience or in a similar healthcare setting preferred
Customer service experience preferred
Preference given to graduates of administrative training programs

Job Duties

Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
Supports other practice-based team members by promptly addressing in-basket clerical pool messages
Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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