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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
employee wellness program
Job Description
St. Luke's University Health Network is a prominent healthcare institution dedicated to providing exceptional patient care, medical education, and community health improvement. Known for its unwavering commitment to excellence, St. Luke's is proud of the skills, experience, and compassion of its employees, viewing them as the organization's most valuable asset. The network operates with a mission to care for the sick and injured, educate healthcare providers including physicians and nurses, and enhance access to care across diverse communities regardless of patients’ ability to pay. Their focus on patient-centered care promotes a culture where every employee plays a vital role in... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods up to 8 hours
- Use fingers continually for patient care, writing, and computer entry
- Ability to lift up to 25 pounds occasionally
- Ability to push carts up to 30 pounds occasionally
- Ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- Ability to stoop, bend, and reach above shoulder level
- Ability to hear normal conversation and have good general, near, and peripheral vision
Job Qualifications
- High school graduate or equivalent
- Preference given to graduates of administrative training programs
- Minimum one year of practice-based or similar healthcare setting experience preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions including check-in, patient consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintains practice cleanliness, processes incoming mail and deliveries, manages cash and reconciliation, and scans and indexes incoming faxes
- Supports practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Facilitates connection from Access Center Clinical Triage Specialists to care team members for urgent clinical inquiries
- Maintains a solution-oriented and creative mindset to anticipate and tend to patient needs by collaborating with other organizational teams and departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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