Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Flexible Schedule
Job Description
St. Luke's University Health Network is a highly respected healthcare organization known for its commitment to excellence in patient care, education, and community health. The network values the skills, experience, and compassion of its employees, considering them the most valuable asset in fulfilling its mission to care for the sick and injured, educate healthcare providers, and improve access to medical services regardless of a patient’s financial situation. St. Luke's has established itself as a leader in healthcare delivery, promoting a patient-centric culture and innovative approaches to meet the diverse needs of the communities it serves. The organization prides itself on... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods
- Ability to consistently use fingers for typing and computer entry
- Ability to lift up to 25 pounds occasionally
- Ability to push carts weighing up to 30 pounds occasionally
- Ability to push wheelchairs with patients up to 325 pounds
- Ability to stoop, bend, and reach above shoulder level
- Ability to hear normal conversation
- Good near and peripheral vision
Job Qualifications
- High school graduate or equivalent
- Completion of administrative training programs preferred
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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