Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional Development
Equal opportunity employer
Job Description
St. Luke's University Health Network is a renowned healthcare organization committed to delivering high-quality medical care across a wide range of specialties. As one of the leading health systems in the region, St. Luke's prides itself on the skills, experience, and compassionate care delivered by its employees. The organization views its employees as its most valuable asset, recognizing that it is through their dedication and expertise that the mission of St. Luke's is achieved. This mission is an unwavering commitment to excellence in caring for the sick and injured, educating future physicians, nurses, and healthcare providers, and improving access to... Show More
Job Requirements
- High School graduate or equivalent
- Minimum one year practice-based or healthcare-related experience preferred
- Ability to engage patients politely and compassionately
- Proficient in clerical and administrative tasks
- Strong communication skills
- Ability to handle time-sensitive scheduling and clinical inquiries
- Physically able to sit, stand, and walk for extended periods
- Ability to lift up to 25 pounds and maneuver wheelchairs
- Good hearing and vision
- Skilled in cash management and record keeping
Job Qualifications
- High School graduate or equivalent
- Completion of administrative training programs preferred
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented and creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members and departments
- Other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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