Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional Development
Equal opportunity employer
Job Description
St. Luke's University Health Network is a reputable healthcare organization committed to delivering exceptional care to its patients. With a mission centered on excellence, St. Luke's takes pride in the skills, experience, and compassion of its employees, who are viewed as the most valuable asset. Established to provide superior healthcare services, St. Luke's serves the community by caring for the sick and injured, educating healthcare providers, and improving access to medical care regardless of a patient’s ability to pay. The institution is dedicated to creating a patient-centric environment where quality service and compassionate care are paramount. St. Luke's commitment extends... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods
- Ability to use fingers continually for patient care, writing, and computer entry
- Ability to lift up to 25 pounds occasionally
- Ability to push carts with supplies up to 30 pounds occasionally
- Ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- Ability to stoop, bend, and reach above shoulder level regularly
- Ability to hear normal conversation and have good near and peripheral vision
Job Qualifications
- High school graduate or equivalent
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Preference given to graduates of administrative training programs
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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