Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work arrangements
Job Description
Syneos Health is a leading fully integrated biopharmaceutical solutions organization dedicated to accelerating customer success by translating unique clinical, medical affairs, and commercial insights into impactful outcomes that address the evolving demands of the healthcare market. With a global presence spanning 110 countries and a workforce of approximately 29,000 employees, Syneos Health has established itself as a trusted partner in the clinical development space. Its innovative Clinical Development model prioritizes the patient and customer at the core of every initiative, emphasizing collaboration and agility to fast-track the delivery of life-changing therapies. The company fosters a culture known as Total Self,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in healthcare or clinical trial environment preferred
- Proficient in using Microsoft Office and digital communication tools
- Excellent communication and interpersonal skills
- Ability to manage sensitive patient information with confidentiality
- Strong organizational skills and attention to detail
- Ability to handle multiple tasks and meet deadlines
- Willingness to learn and adapt in a dynamic work setting
- Ability to communicate effectively with patients, caregivers, clinical sites, and internal teams
- Commitment to compliance with Good Clinical Practice and data protection policies.
Job Qualifications
- High school diploma or equivalent
- Experience in clinical trial support or healthcare services preferred
- Strong organizational and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Proficiency with digital communication platforms and Microsoft Office
- Knowledge of Good Clinical Practice and data protection regulations desirable
- Compassionate and patient-centered approach
- Experience working with travel booking or reimbursement systems an advantage
- Ability to work independently and collaboratively in a fast-paced environment
- Detail-oriented with a commitment to accuracy and confidentiality
- Experience in customer service or patient liaison roles valued.
Job Duties
- Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects
- Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement appropriate patient support services
- Support the setup of new projects, including mailbox creation, portal access, SharePoint folders, and preparation of study-specific documentation
- Review and validate patient enrolment information and approve patient access to designated digital platforms
- Serve as a primary point of contact for patient requests submitted through app, email, or phone, ensuring timely and compassionate responses
- Coordinate flight, train, accommodation, or ground transport bookings using approved systems or travel providers
- Review and verify patient reimbursement requests, ensuring compliance with study-specific policies
- Approve, reject, or escalate reimbursement or stipend submissions based on study criteria and internal policies
- Communicate with patients or caregivers to confirm logistics, provide reimbursement updates, and resolve queries
- Liaise with clinical sites to provide guidance or resolve issues related to reimbursement or travel coordination
- Ensure timely processing of patient payments, stipends, or travel confirmations using approved systems
- Manage allocation and tracking of patient payment cards as required
- Maintain accurate documentation by updating patient information, visit records, and service logs in real-time
- Assist with reimbursement submissions on behalf of patients when needed
- Contribute to service improvements by identifying gaps and supporting internal initiatives
- Support financial tracking and monthly reporting activities
- Ensure strict patient confidentiality and compliance with GCP, data protection regulations, and company SOPs
- Participate in client meetings, site initiation visits, and investigator meetings as requested
- Stay current on tools, technologies, and processes related to patient travel and reimbursement coordination
- Support internal team projects and initiatives as needed.
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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