Patient Concierge

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $21.00

Benefits

401(k) with company matching

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

Health savings account

Paid Time Off

Job Description

Springfield Endodontics is a leading dental specialty practice located in Springfield, PA, dedicated to providing exceptional endodontic care to patients with the highest standards of professionalism and compassion. With a strong commitment to patient-centered treatment, Springfield Endodontics utilizes advanced technologies and a skilled team to deliver effective and comfortable dental care. As a trusted community resource for root canal therapy and other endodontic procedures, the practice focuses on improving patient outcomes through thorough diagnosis, expert treatment planning, and personalized care.

This full-time position as a Patient Concierge offers an exciting opportunity to join the Springfield Endodontics team. The role ... Show More

Job Requirements

Associates degree preferred, may substitute equivalent combination of education and experience
Experience working in an office environment, answering phones, and scheduling
Proficiency in dental software usage
Strong communication skills
Effective time management and multitasking abilities
Ability to follow CDC and safety guidelines for cleanliness
Willingness to be trained in sterilization techniques
Attention to detail
Ability to work independently and in a team

Job Qualifications

Associates degree preferred, may substitute equivalent combination of education and experience
Proficiency with MS Office products at an intermediate level
Experience working in an office environment, answering phones, and scheduling
Strong written and verbal communication skills
Effective time management skills with ability to multi-task, prioritize, and organize
Demonstrated analytical and problem-solving abilities
Ability to function effectively in a time-sensitive environment while meeting multiple deadlines

Job Duties

Answers phones promptly, professionally, and pleasantly
Effectively uses dental software with no errors
Schedule patient appointments
Verify dental insurance and coverage
Post insurance payments and help with accounts receivables
Efficient in-patient flow by promptly greeting, checking-in/out
Receive proper documentation in a timely manner
Handle end of day closing procedures and prepare for following business day
Prepare trays with appropriate setup
Operate and maintain sterilizing equipment including autoclaves and ultrasonic
Organize and stock supplies
Clean and break down rooms
Properly prepare operatories for patient treatments
Assist patients with registration process and confirm copays and treatment plans are accurate and signed
Monitor patient in waiting areas to ensure superior customer service
Ensure waiting areas and restrooms are disinfected to meet CDC and safety guidelines
Inform doctors promptly when patients arrive and communicate schedule changes
Mail patient treatment reports to referring providers
Mail welcome packets and referral pads to general dentists for marketing
Coordinate and collaborate with peers and other departments
Work independently or in a team environment
Assist others and respond to patient and staff requests in real time
Communicate effectively with patients, peers, and supervisors
Provide timely need-to-know information
Ensure interactions with patients are positive and courteous

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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