Gentiva Hospice logo

Gentiva Hospice

Patient Care Manager Specialist

Augusta, GA, USA|Remote, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $23.00 - $50.00
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Work Schedule

Standard Hours
Flexible
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Benefits

competitive pay
401(k) with Company Match
Career advancement opportunities
National recognition programs
Local recognition programs
Teammate Assistance Fund
Medical insurance
Dental Insurance
Vision Insurance
Mileage reimbursement
Fleet vehicle program
Paid Time Off
Paid holidays
wellness programs
Education support
Tuition Assistance
free Continuing Education Units
Life insurance
long-term disability insurance
voluntary benefits

Job Description

Gentiva Hospice is a distinguished healthcare provider specializing in hospice care, palliative care, home health care, and advanced illness management. Operating nearly 600 locations across 38 states, Gentiva stands as a national leader with a mission to deliver compassionate care to patients in the comfort and familiarity of their homes. The company’s commitment to quality healthcare is reflected through its family of trusted brands, including Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, and others, ensuring tailored support that meets the unique needs of patients facing serious or terminal illnesses. Gentiva’s expansive reach and dedicated clinicians strive to enhance the... Show More

Job Requirements

  • Current RN license in state of residence and employment
  • Minimum of 3 years of direct patient care experience
  • At least 2 years of experience in hospice or home-based care setting
  • Strong understanding of hospice principles and regulatory compliance
  • Ability to lead interdisciplinary meetings
  • Excellent communication skills
  • Problem-solving and decision-making abilities
  • Detail-oriented with strong documentation capabilities

Job Qualifications

  • Current RN license in state of residence and employment
  • At least 3 years of direct patient care experience
  • Minimum 2 years of experience in a hospice or home-based care setting
  • Strong understanding of hospice principles, best practices, and regulatory compliance
  • Ability to lead interdisciplinary meetings and support diverse clinical teams
  • Excellent communication, problem-solving, and decision-making skills
  • Detail-oriented with strong documentation and organizational capabilities
  • Prior experience in clinical leadership or hospice program management (preferred)
  • Familiarity with IDG processes and electronic medical record systems (preferred)
  • Experience supporting multiple hospice sites or regions (preferred)
  • Advanced knowledge of CMS hospice regulations and audit preparedness (preferred)
  • Skilled at coaching staff and fostering professional development in clinical teams (preferred)

Job Duties

  • Provide oversight for patient care delivery across designated markets
  • Manage rescheduled, declined, missed, and reassigned visit requests based on clinical priorities
  • Triage phone inquiries and medical concerns within scope of practice
  • Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning
  • Coach, evaluate, and support team members to ensure regulatory compliance and clinical best practices
  • Promote documentation accuracy, compliance, and timeliness
  • Help build a culture of continuous improvement, compassion, and accountability
  • Support adherence to local, state, and federal regulatory requirements (Medicare, Medicaid, ACHC, JCAHO, etc.)

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location