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Patient Care Coordinator/Medical Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $15.00
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Work Schedule

Standard Hours
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Benefits

401(k)
Health Insurance
Life insurance
Paid Time Off
Vision Insurance

Job Description

Synergy Physical Therapy & Sports Medicine, located in Jacksonville, NC, is a well-established, locally owned outpatient physical therapy clinic dedicated to providing high quality healthcare services in a compassionate and professional environment. The clinic specializes in physical therapy and rehabilitation services aimed at improving patients' mobility, reducing pain, and enhancing their overall quality of life. With a strong commitment to patient care and community wellness, Synergy Physical Therapy has built a reputation for excellence and personalized service that meets the unique needs of each individual who walks through its doors.

We are currently seeking to hire a Patient Care Coordinator/Medical... Show More

Job Requirements

  • verifiable medical receptionist or front office experience
  • ability to perform accurate, high-quality work in a fast-paced environment
  • positive and professional demeanor
  • strong organizational skills
  • reliable attendance and punctuality
  • willingness to work Monday through Friday within clinic hours
  • ability to work as part of a team
  • ability to manage phone systems and handle patient inquiries
  • willingness to undergo 90-day training period
  • ability to pass background and drug screening
  • local candidate or reliable commuter

Job Qualifications

  • high school diploma or equivalent
  • prior experience as a medical receptionist or front office role in healthcare
  • strong computer skills and experience with electronic medical records systems
  • excellent communication and interpersonal skills
  • ability to handle multiple tasks efficiently in a fast-paced environment
  • knowledge of medical terminology preferred
  • bachelor’s degree preferred
  • prior experience in a fast-paced office setting preferred

Job Duties

  • manage phone calls and patient communications
  • greet and register patients in the electronic medical records system
  • collect patient copays, coinsurance, and deductibles upon check-in
  • schedule full treatment plan appointments after initial evaluations
  • complete accurate data entry for new patient intake, registration, and processing
  • reschedule appointments as necessary
  • perform patient visit phone call reminders
  • manage accurate patient accounts
  • assist with in-house promotion and internal marketing efforts
  • verify patient insurance benefits prior to first visit via phone and online portals
  • enter insurance information accurately into patient charts
  • explain insurance coverage clearly and confidently to patients
  • handle objections related to insurance coverage and out-of-pocket costs
  • set up payment plans through Care Credit and cash self-pay programs
  • prepare patients for appointments
  • take patient vitals
  • assist with room preparation and scheduling

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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