Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
vision coverage
401K with a Company match
Free hearing aids
PTO
Holiday time
no nights or weekends
legal shield
Identity Theft Protection
Floating holiday
Job Description
Connect Hearing, part of AudioNova, is a leading provider of hearing health care services that operates with a mission to enhance the quality of life for individuals experiencing hearing loss. With multiple clinic locations in Virginia Beach, VA, including offices on Old Donation Parkway and Kemps River Drive, Connect Hearing is dedicated to delivering personalized and professional hearing care in a supportive, patient-focused environment. The company is part of AudioNova, an internationally recognized network known for its commitment to innovation, quality, and accessibility in audiology. Their clinics operate from Monday to Friday, with regular hours of 8:30 am to 5:00... Show More
Job Requirements
- High school diploma or equivalent
- associates degree preferred
- 2+ years in a health care environment preferred
- previous customer service experience required
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- professional verbal and written communication
- strong relationship building skills with patients, physicians, clinical staff
Job Qualifications
- High school diploma or equivalent
- associates degree, preferred
- prior experience/knowledge with hearing aids is a plus
- professional verbal and written communication
- strong relationship building skills with patients, physicians, clinical staff
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- EMR/EHR experience a plus
- 2+ years in a health care environment is preferred
- previous customer service experience is required
Job Duties
- Greet patients with a positive and professional attitude
- place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
- collect patient intake forms and maintain patient files/notes
- schedule/confirm patient appointments
- complete benefit checks and authorization for each patients' insurance
- provide first level support to patients, answer questions, check patients in/out, and collect and process payments
- process repairs under the direct supervision of a licensed Hearing Care Professional
- prepare bank deposits and submit daily reports to finance
- general sales knowledge for accessories and any patient support
- process patient orders, receive all orders and verify pick up, input information into system
- clean and maintain equipment and instruments
- submit equipment and facility requests
- general office duties, including cleaning
- manage inventory, order/monitor stock, and submit supply orders as needed
- assist with event planning and logistics for at least 1 community outreach event per month
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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