Patient Care Coordinator-Rockford & Dixon, IL (Rockford (IL), United States)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
401K with company match
Free hearing aids
Discounts for family members
Paid Time Off
Holiday time
legal shield
Identity Theft Protection
Floating holiday
Job Description
Connect Hearing, part of AudioNova, is a reputable provider of hearing care services with locations in Rockford and Dixon, Illinois. Established as part of the larger AudioNova group, Connect Hearing is known for delivering high-quality hearing solutions and services to patients seeking to improve their hearing health. Situated at 3957 N. Mulford Rd. Suite 2 Rockford, IL 61114, and 404 N. Galena Ave. Suite 120 Dixon, IL 61021, the company combines advanced technology with personalized care to ensure optimal outcomes for its clients. As a health care provider specializing in audiology and hearing aid services, Connect Hearing dedicates itself to... Show More
Job Requirements
- High school diploma or equivalent
- 2 or more years of experience in a health care environment preferred
- previous customer service experience required
- knowledge of HIPAA regulations
- experience with Microsoft Office and Outlook
- professional verbal and written communication
- strong relationship building skills
- ability to work Monday to Friday, 8:30 am to 5:00 pm
- ability to work 3 days in Rockford and 2 days in Dixon
- willingness to complete HireVue Digital Interview assessment
- ability to perform multiple administrative and support tasks
Job Qualifications
- High school diploma or equivalent
- associates degree preferred
- prior experience or knowledge with hearing aids is a plus
- professional verbal and written communication skills
- strong relationship building skills with patients, physicians, and clinical staff
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- EMR or EHR experience is a plus
- previous customer service experience required
- preferred 2 or more years in a health care environment
Job Duties
- Greet patients with a positive and professional attitude
- place outbound calls to current and former patients to schedule follow-up hearing tests, consultations and weekly clinic evaluations
- collect patient intake forms and maintain patient files and notes
- schedule and confirm patient appointments
- complete benefit checks and obtain authorization for patients' insurance
- provide first level support to patients including answering questions, checking patients in and out, and processing payments
- process hearing aid repairs under supervision of licensed Hearing Care Professional
- prepare bank deposits and submit daily reports to finance
- apply general sales knowledge for accessories and patient support
- process patient orders, verify pick up, and input information into the system
- clean and maintain equipment and instruments
- submit equipment and facility requests
- perform general office duties including cleaning
- manage inventory, monitor stock, and submit supply orders
- assist with event planning and logistics for monthly community outreach events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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