Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Holiday time
legal shield
Identity Theft Protection
Free hearing aids
Job Description
Connect Hearing, part of AudioNova, is a leading provider of hearing care services located in Pleasanton, CA. With a commitment to enhancing the quality of life through better hearing, Connect Hearing offers state-of-the-art hearing aids and personalized care from licensed Hearing Care Professionals. The company prides itself on combining advanced technology with compassionate patient service to ensure that every individual receives the best possible hearing support. By fostering a supportive and inclusive work environment, Connect Hearing encourages professional growth while delivering superior community care. The Pleasanton location operates from Monday through Friday, 8:30 am to 5:00 pm, providing a work-life... Show More
Job Requirements
- High school diploma or equivalent
- 2 or more years in a healthcare environment preferred
- Previous customer service experience required
- Knowledge of HIPAA regulations
- Proficiency in Microsoft Office and Outlook
- Ability to communicate professionally both verbally and in writing
- Strong interpersonal and relationship building skills
- Prior experience or knowledge with hearing aids is beneficial
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- Previous customer service experience
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-ups and weekly evaluations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and obtain authorizations for patients' insurance
- Provide first level support to patients, answer questions, check patients in and out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- Apply general sales knowledge for accessories and patient support
- Process patient orders, verify pick up, and input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- Perform general office duties including cleaning
- Manage inventory, monitor stock, and submit supply orders
- Assist with event planning and logistics for community outreach events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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