Patient Care Coordinator-Maryville, TN (Maryville (TN) , United States)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Paid Time Off
Holiday pay
legal shield
Identity Theft Protection
Free hearing aids
Job Description
Taylor Hearing Centers, part of AudioNova, is a leading provider of hearing care services committed to delivering exceptional patient care and advanced hearing solutions. Located in Maryville, TN, the center operates Monday through Friday from 8:30 am to 5:00 pm, offering a professional and supportive clinic environment. Taylor Hearing Centers is dedicated to improving the quality of life for individuals with hearing loss by providing personalized hearing assessments, counseling, and cutting-edge hearing aid technology. As part of the broader AudioNova network, which is recognized for its innovation and patient-centric approach, Taylor Hearing Centers benefits from extensive resources and a collaborative... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Two or more years in a health care environment preferred
- Professional verbal and written communication skills
- Strong relationship building skills
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to complete benefit checks and administrative tasks
- Willingness to assist with event planning and community outreach
- Ability to work Monday through Friday 8:30 am to 5:00 pm
- Ability to process payments and handle patient interactions professionally
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- Previous customer service experience required
- Two or more years in a health care environment preferred
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up hearing tests and consultations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorization for each patient’s insurance
- Provide first level support to patients including answering questions, checking patients in/out, and processing payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- Maintain general sales knowledge for accessories and patient support
- Process patient orders, receive and verify order pick up, input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- Perform general office duties including cleaning
- Manage inventory by ordering and monitoring stock and submitting supply orders as needed
- Assist with event planning and logistics for at least one community outreach event per month
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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