Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Paid Time Off
Holiday time
legal shield
Identity Theft Protection
Free hearing aids
Employee Discounts
Job Description
Connect Hearing, part of AudioNova, is a leading hearing healthcare provider known for its commitment to delivering exceptional patient care and innovative hearing solutions. Located in Joliet, Illinois, the clinic offers a welcoming and professional environment dedicated to improving the quality of life for individuals experiencing hearing loss. As part of AudioNova's extensive network, Connect Hearing benefits from a strong foundation of industry expertise, advanced technology, and a supportive corporate culture focused on employee growth and patient satisfaction. The clinic operates Monday through Friday, from 8:30 am to 5:00 pm, fostering a balanced work schedule without nights or weekends, which... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience required
- 2+ years in a health care environment preferred
- Professional verbal and written communication skills
- Strong relationship building skills
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship building skills with patients, physicians, clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience a plus
- 2+ years in a health care environment preferred
- Previous customer service experience required
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
- Collect patient intake forms and maintain patient files/notes
- Schedule/Confirm patient appointments
- Complete benefit checks and authorization for each patients' insurance
- Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- General sales knowledge for accessories and any patient support
- Process patient orders, receive all orders and verify pick up, input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- General office duties, including cleaning
- Manage inventory, order/monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least 1 community outreach event per month
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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