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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Free hearing aids
Paid Time Off
Holiday time
legal shield
Identity Theft Protection
Floating holiday
Job Description
Sonova is a leading global provider in the hearing care industry, dedicated to crafting innovative solutions that improve hearing health and human connectivity. The company envisions a world where everyone can experience the joy of hearing, and their mission reflects this profound commitment through offering a wide range of products, including personal audio devices, wireless communication systems, hearing aids, and cochlear implants. Sonova also operates a global audiological care service network that ensures outstanding customer experiences and high-quality hearing health solutions are accessible to all. This global enterprise is built on a foundation of continuous improvement, resilience, and self-motivation, fostering... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 years of experience in a healthcare environment preferred
- Previous customer service experience required
- Ability to communicate clearly and professionally
- Proficiency in Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Experience with EMR/EHR systems is a plus
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up hearing tests and consultations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and obtain authorization for patients' insurance
- Provide first level support to patients, answer questions, check patients in and out, collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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