Patient Care Coordinator - Colorado Springs, CO (Colorado Springs (CO), United States)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
vision coverage
401K with company match
Paid Time Off
Holiday pay
legal shield
Identity Theft Protection
Free hearing aids for employees
Job Description
AudioNova, a Sonova brand, is a leading provider in hearing care solutions, dedicated to enhancing the quality of life for individuals with hearing loss. Based in Colorado Springs, Colorado, AudioNova prides itself on delivering exceptional service and state-of-the-art hearing technology to its customers. As part of Sonova, a global leader in innovative hearing solutions, AudioNova upholds a strong commitment to professional growth, community involvement, and patient-centered care. The company offers a supportive and inclusive workplace environment that fosters collaboration, respect, and diversity. AudioNova’s Colorado Springs office operates conveniently to serve the local community with expert hearing care services and products.Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience required
- 2 plus years in a healthcare environment preferred
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to manage multiple priorities and maintain accuracy
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience a plus
- Prior experience or knowledge with hearing aids is a plus
- 2 plus years in a healthcare environment preferred
- Previous customer service experience required
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up hearing tests and consultations and weekly evaluations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorizations for patients' insurance
- Provide first level support to patients, answer questions, check patients in and out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- Apply general sales knowledge for accessories and any patient support
- Process patient orders, receive orders, verify pick up, and input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- Perform general office duties including cleaning
- Manage inventory, order and monitor stock, submit supply orders as needed
- Assist with event planning and logistics for at least one community outreach event per month
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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