Patient Care Coordinator-Bluffton, SC (Bluffton (SC), United States)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday time
legal shield
Identity Theft Protection
Employee Discounts
Job Description
Elite Hearing Centers, part of AudioNova, is a premier provider of hearing healthcare services dedicated to improving patients' quality of life through advanced hearing solutions. Located in Bluffton, South Carolina, at 80 Baylor Dr. Suite 111, Elite Hearing Centers is part of the respected Sonova group, a global leader in innovative hearing care. The center maintains a welcoming, professional environment, focusing on delivering personalized care that meets each patient's unique needs. With clinic hours Monday through Friday from 8:30 am to 5:00 pm, Elite Hearing Centers offers a balance of professional service with a friendly and supportive workplace culture.
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Job Requirements
- High school diploma or equivalent
- 2 plus years in a health care environment preferred
- previous customer service experience required
- ability to communicate professionally both verbally and in writing
- familiarity with Microsoft Office and Outlook
- understanding of HIPAA regulations
- ability to manage multiple tasks and maintain a positive attitude
- knowledge of EMR or EHR systems is advantageous
Job Qualifications
- High school diploma or equivalent
- associates degree preferred
- prior experience or knowledge with hearing aids is a plus
- professional verbal and written communication skills
- strong relationship building with patients, physicians, and clinical staff
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- EMR or EHR experience is a plus
Job Duties
- Greet patients with a positive and professional attitude
- place outbound calls to current and former patients for scheduling follow-ups and consultations
- collect patient intake forms and maintain patient files and notes
- schedule and confirm patient appointments
- complete insurance benefit checks and authorizations
- provide first-level support to patients including check-in/out and payment processing
- process hearing aid repairs under supervision
- prepare bank deposits and submit daily financial reports
- demonstrate general sales knowledge for accessories and patient support
- process and verify patient orders
- clean and maintain equipment and instruments
- submit equipment and facility requests
- perform general office duties including cleaning
- manage inventory and submit supply orders
- assist with event planning and logistics for community outreach events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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