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Patient Care Concierge I (Front Desk - Bilingual Spanish)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $17.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
competitive compensation
wellness programs
Job Description
Claremedica is a dedicated healthcare organization committed to enhancing the lives of seniors within the communities where it operates. Known for its unwavering commitment to clinical excellence and administrative support, Claremedica fosters a collaborative environment where the brightest professionals in their fields come together to deliver exceptional care. Their mission centers on helping seniors live happier, healthier, and fuller lives. By creating a workplace that promotes employee growth, wellness, and the realization of their full potential, Claremedica attracts passionate individuals who are eager to make a difference. The organization offers competitive compensation, extensive resources, comprehensive training, and a supportive benefits... Show More
Job Requirements
- High school diploma, GED, or equivalent combination of education and/or experience
- Minimum 1 year of work experience in a medical clinic or prior customer service experience
- BLS certification preferred
- Exceptional oral and written communication skills
- Strong time management and organizational skills
- Ability to communicate professionally
- Problem-solving mindset focused on patient resolution and team goals
- Knowledge of medical terminology and healthcare standards
- Ability to remain calm in busy or stressful situations
- Strong listening skills
- Willingness to travel locally or regionally up to 10% for coverage
- Proficiency in Microsoft Office Suite and other related software
- Typing skills of at least 40 words per minute
- Basic phone and computer operation skills
- Ability to work independently and collaboratively
- Ability to complete tasks timely and accurately
- Detail-oriented
- Ability to multitask and follow instructions
- Effective communication skills in English
- Bilingual skills are a plus
- Experience with HIPAA and AHCA preferred
- Previous healthcare experience preferred
- EMR system experience preferred
Job Qualifications
- High School Diploma, GED, or equivalent combination of education and/or experience
- A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience
- BLS preferred
- Exceptional oral and written communication skills, time management skills and organizational skills
- Ability to communicate with employees, patients, and other individuals in a professional and courteous manner
- Mindset focused on resolving problems for patients and achieving team goals
- Knowledge of medical products, terminology, services, standards, policies, and procedures
- Ability to act calmly in busy or stressful situations
- Demonstrated strong listening skills
- Ability and willingness to travel locally and/or regionally up to10% of the time to assist in covering other centers, as needed
- Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software
- Must be able to type at least 40 WPM
- Skilled in basic phone and computer operation
- Ability to work effectively within role independently and with other team members
- Ability to organize and complete work in a timely manner
- Detail-oriented to ensure accuracy of reports and data
- Proficiency with the ability to problem solve, multitask, and carry out instructions
- Ability to read, write and effectively communicate in English
- Bilingual is a plus
- HIPAA and AHCA experience preferred
- Healthcare experience preferred
- EMR system experience preferred
Job Duties
- Interact with patients and visitors in a polite and friendly manner
- Enthusiastically greet every guest that enters our center
- Responsible for preparing new patient registration, patient check-in, and patient check-out
- Answer all phone calls professionally and courteously, taking detailed and accurate messages
- Maintain and organize the Provider's schedule by scheduling, rescheduling, and confirming appointments for patients
- Responsible for verifying patient demographic-related data and materials from patients and/or their representatives
- Obtain insurance information (ID card, member/group #s, etc.)
- verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits
- Verify each patient is scheduled for the proper appointment types
- Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected
- Send detailed Telephone Encounters to the corresponding parties
- Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system
- Monitor and process incoming faxes
- Restock office supplies as needed and maintain inventory log
- Maintain cleanliness of space by keeping front office and lobby area neat and tidy
- Maintain the confidentiality of patients' personal information and medical records
- Participate in daily/weekly huddles
- Present patients with customer service survey during check out and escalate if needed for immediate service recovery
- Perform other duties as assigned and modified at manager's discretion
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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