Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive compensation
Employee wellness programs
Training and Development
Team-oriented work environment
Job Description
Claremedica is a distinguished healthcare organization dedicated to enhancing the lives of seniors in the communities where they operate. With a committed team of professionals who excel in clinical care and administrative support, Claremedica focuses on delivering comprehensive and compassionate health services. The company is known for its supportive work environment, fostering employee growth, wellness, and the realization of their potential. Claremedica prioritizes teamwork, passion for excellence, and a commitment to improving the quality of life for seniors by providing top-notch healthcare services. This respected organization is located in Miami, FL, and is seeking exceptional individuals who are motivated to... Show More
Job Requirements
- High school diploma, GED, or equivalent
- Minimum 1 year of work experience in a medical clinic or customer service
- BLS certification preferred
- Strong communication skills
- Ability to manage time and organize tasks
- Professional and courteous communication
- Problem-solving mindset
- Knowledge of medical terminology and procedures
- Ability to stay calm under pressure
- Strong listening skills
- Willingness to travel locally up to 10% for coverage
- Proficient in Microsoft Office Suite
- Typing speed of at least 40 WPM
- Basic phone and computer skills
- Ability to work independently and in a team
- Detail-oriented
- Able to problem solve and multitask
- Proficient in English
- Bilingual is a plus
- Experience with HIPAA and AHCA
- Healthcare experience preferred
- EMR system experience preferred
Job Qualifications
- High School Diploma, GED, or equivalent combination of education and experience
- Minimum of 1 year work experience in a medical clinic or prior customer service experience
- Basic Life Support (BLS) certification preferred
- Exceptional oral and written communication skills
- Strong time management and organizational skills
- Ability to communicate professionally and courteously
- Mindset focused on problem resolution and team goals
- Knowledge of medical terminology, products, standards, policies, and procedures
- Ability to remain calm in stressful situations
- Strong listening skills
- Proficiency in Microsoft Office Suite including Word, PowerPoint, Outlook, and Excel
- Ability to type at least 40 words per minute
- Skilled in basic phone and computer operation
- Ability to work independently and collaboratively
- Detail-oriented and accurate
- Ability to problem solve and multitask
- Proficient English communication skills
- Bilingual abilities are a plus
- Experience with HIPAA and AHCA preferred
- Healthcare and EMR system experience preferred
Job Duties
- Interact with patients and visitors in a polite and friendly manner
- Enthusiastically greet every guest that enters the center
- Prepare new patient registration, patient check-in, and patient check-out
- Answer all phone calls professionally and courteously, taking detailed and accurate messages
- Maintain and organize provider's schedule by scheduling, rescheduling, and confirming appointments
- Verify patient demographic data and obtain insurance information
- Collect necessary copays and outstanding balances before visits
- Ensure patients are scheduled for proper appointment types
- Complete end-of-day financial reconciliation report and provide it to leadership
- Send detailed telephone encounters to corresponding parties
- Scan necessary documents into the EMR system
- Monitor and process incoming faxes
- Restock office supplies and maintain inventory log
- Maintain cleanliness of front office and lobby area
- Maintain confidentiality of patient personal information and medical records
- Participate in daily or weekly team huddles
- Present customer service surveys during check out and escalate issues as needed
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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