Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.50
Work Schedule
Standard Hours
Benefits
Health Insurance
competitive compensation
Employee training and development
Paid Time Off
Retirement Plan
Employee wellness programs
supportive work environment
Job Description
Claremedica is a leading healthcare organization committed to enhancing the lives of seniors within the communities where it operates. With a team comprising some of the brightest professionals in clinical, administrative, and support roles, Claremedica strives to provide exceptional care to help seniors live happier, healthier, and fuller lives. The company fosters a workplace culture that prioritizes employee growth, wellness, and the realization of each individual's full potential and value. Supporting its employees with comprehensive resources, extensive training, competitive compensation, and robust benefits, Claremedica stands out as a premier employer in the healthcare sector dedicated to community service and excellence.... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in healthcare or customer service
- Proficiency in computer and EMR systems
- Excellent communication skills
- Ability to handle multiple tasks simultaneously
- Strong organizational abilities
- Ability to maintain patient confidentiality
- Capable of standing and walking for extended periods
- Ability to occasionally lift up to 15 pounds
- Comfortable working in a moderate noise environment
- Willingness to travel locally between care centers
Job Qualifications
- High school diploma or equivalent
- Previous experience in a healthcare or customer service role preferred
- Strong communication and interpersonal skills
- Proficiency in using electronic medical records (EMR) systems
- Ability to multitask and manage time effectively
- Detail-oriented with strong organizational skills
- Ability to maintain confidentiality and handle sensitive information appropriately
- Friendly and professional demeanor with excellent customer service skills
Job Duties
- Interact with patients and visitors in a polite and friendly manner
- Enthusiastically greet every guest that enters our center
- Responsible for preparing new patient registration, patient check-in, and patient check-out
- Answer all phone calls professionally and courteously, taking detailed and accurate messages
- Maintain and organize the Provider’s schedule by scheduling, rescheduling, and confirming appointments for patients
- Responsible for verifying patient demographic-related data and materials from patients and/or their representatives
- Obtain insurance information (ID card, member/group numbers, etc.)
- Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits
- Verify each patient is scheduled for the proper appointment types
- Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected
- Send detailed Telephone Encounters to the corresponding parties
- Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system
- Monitor and process incoming faxes
- Restock office supplies as needed and maintain inventory log
- Maintain cleanliness of space by keeping front office and lobby area neat and tidy
- Maintain the confidentiality of patients’ personal information and medical records
- Participate in daily/weekly huddles
- Present patients with customer service survey during check out and escalate if needed for immediate service recovery
- Perform other duties as assigned and modified at manager’s discretion
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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