Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive salary
Retirement Plan
Employee wellness programs
Training and development opportunities
Job Description
Claremedica is a leading healthcare organization dedicated to providing exceptional care to seniors in the communities it serves. Known for its commitment to enhancing the lives of older adults, Claremedica prioritizes clinical excellence and unparalleled administrative support to ensure that seniors live happier, healthier, and fuller lives. The company fosters an environment that encourages employee growth and wellness, where every team member's potential and value are recognized and nurtured. Claremedica supports its workforce with comprehensive training, competitive compensation, extensive resources, and strong benefits, all aimed at empowering staff to succeed and thrive within their roles.
The Patient Care Concierge a... Show More
The Patient Care Concierge a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in healthcare or customer service roles preferred
- Ability to use electronic medical records (EMR) software
- Excellent verbal and written communication skills
- Strong organizational and multitasking capabilities
- Ability to handle confidential information with discretion
- Basic computer proficiency
- Ability to stand, walk, and sit during the work shift
- Ability to lift up to 15 pounds occasionally
- Local travel availability between care centers if needed
Job Qualifications
- High school diploma or equivalent
- Previous experience in healthcare administration or customer service preferred
- Proficient in using electronic medical records (EMR) systems
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Detail-oriented with strong organizational abilities
- Basic understanding of insurance verification and medical billing processes
- Ability to maintain confidentiality and handle sensitive information ethically
- Comfortable working in a fast-paced office environment
Job Duties
- Interact with patients and visitors in a polite and friendly manner
- Enthusiastically greet every guest that enters our center
- Responsible for preparing new patient registration, patient check-in, and patient check-out
- Answer all phone calls professionally and courteously, taking detailed and accurate messages
- Maintain and organize the provider’s schedule by scheduling, rescheduling, and confirming appointments for patients
- Responsible for verifying patient demographic-related data and materials from patients and/or their representatives
- Obtain insurance information (ID card, member/group numbers, etc.)
- Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits
- Verify each patient is scheduled for the proper appointment types
- Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected
- Send detailed telephone encounters to the corresponding parties
- Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system
- Monitor and process incoming faxes
- Restock office supplies as needed and maintain inventory log
- Maintain cleanliness of space by keeping front office and lobby area neat and tidy
- Maintain the confidentiality of patients’ personal information and medical records
- Participate in daily/weekly huddles
- Present patients with customer service survey during check out and escalate if needed for immediate service recovery
- Perform other duties as assigned and modified at manager’s discretion
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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