Patient Care Concierge

Miami, FL, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

competitive compensation

Training and Development

Employee wellness programs

retirement savings plan

Job Description

Claremedica is a distinguished healthcare organization committed to enhancing the lives of seniors within the communities where it operates. Known for its dedication to clinical excellence, compassionate care, and outstanding administrative support, Claremedica has established itself as a trusted leader in senior healthcare services. The company prides itself on its mission to help seniors live happier, healthier, and fuller lives by delivering top-tier healthcare tailored to their unique needs. Located in North Miami, FL, Claremedica fosters a culture that prioritizes employee growth and well-being, ensuring that the staff is supported with the necessary resources, training, and benefits to thrive in... Show More

Job Requirements

High school diploma or GED
Minimum 1 year of experience in medical clinic or customer service
BLS preferred
Excellent oral and written communication skills
Strong organizational and time management skills
Professional and courteous communication skills
Problem-solving and team-oriented mindset
Knowledge of medical terminology and healthcare policies
Calm under pressure
Strong listening skills
Ability to travel locally up to 10 percent
Proficiency in Microsoft Office Suite
Basic phone and computer operation skills
Ability to work independently and with others
Detail-oriented
Ability to multitask
Effective English communication
Bilingual is an advantage
Knowledge of HIPAA and AHCA
Healthcare experience preferred
Experience with EMR systems

Job Qualifications

High school diploma or GED or equivalent combination of education and experience
Minimum of 1 year of work experience in a medical clinic or prior customer service experience
BLS certification preferred
Exceptional oral and written communication skills
Strong time management and organizational skills
Ability to communicate professionally and courteously with patients and team members
Problem-solving mindset focused on patient satisfaction and team goals
Knowledge of medical products, terminology, standards, policies, and procedures
Ability to remain calm in busy or stressful situations
Demonstrated strong listening skills
Proficiency in Microsoft Office Suite including Word, PowerPoint, Outlook, and Excel
Ability to type at least 40 words per minute
Skilled in basic phone and computer operation
Ability to work independently and within a team
Detail-oriented to ensure accuracy
Ability to multitask and follow instructions
Proficient in English communication
Bilingual skills are a plus
Experience with HIPAA and AHCA regulations preferred
Healthcare experience preferred
EMR system experience preferred

Job Duties

Interact with patients and visitors in a polite and friendly manner
Enthusiastically greet every guest that enters the center
Prepare new patient registration, patient check-in, and patient check-out
Answer all phone calls professionally and courteously, taking detailed and accurate messages
Maintain and organize the provider’s schedule by scheduling, rescheduling, and confirming appointments
Verify patient demographic information and insurance details
Collect necessary copays and outstanding balances before visits
Run end-of-day financial reconciliation and provide the report to leadership
Send detailed telephone encounters to corresponding parties
Scan necessary documents into the EMR system
Monitor and process incoming faxes
Restock office supplies and maintain inventory
Maintain cleanliness of the front office and lobby area
Maintain confidentiality of patient personal information and medical records
Participate in daily and weekly huddles
Present patients with customer service surveys during check-out and escalate if needed
Perform other duties as assigned by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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