Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
competitive compensation
Employee wellness programs
Job Description
Claremedica is a renowned healthcare provider committed to enhancing the lives of seniors within the communities it serves. Located in Deerfield Beach, FL, Claremedica is dedicated to clinical excellence and strong administrative support to ensure seniors receive the highest quality care. The organization thrives on a culture of teamwork, passion, and growth, aiming to create a workplace where employees can realize their full potential and contribute meaningfully to the wellbeing of their patients. Claremedica values exceptional professionals who are motivated to make a positive impact and provides them with the necessary resources, training, and benefits to succeed. This commitment is... Show More
Job Requirements
- A minimum of 1 year of work experience in a medical clinic or prior customer service experience
- BLS preferred
- Exceptional oral and written communication skills
- Time management and organizational skills
- Ability to communicate professionally with employees, patients, and others
- Problem-solving mindset focused on patients and team goals
- Knowledge of medical terminology and healthcare procedures
- Ability to remain calm in busy or stressful environments
- Strong listening skills
- Willingness to travel locally or regionally up to 10% of the time
- Proficiency in Microsoft Office Suite
- Skilled in phone and computer operation
- Ability to work independently and with team members
- Ability to organize work and meet deadlines
- Detail-oriented and accurate
- Ability to multitask and follow instructions
- Effective English communication skills
- Bilingual preferred
- HIPAA and AHCA experience preferred
- Healthcare experience preferred
- EMR system experience preferred
Job Qualifications
- A minimum of 1 year of work experience in a medical clinic or prior customer service experience
- BLS preferred
- Exceptional oral and written communication skills
- Time management and organizational skills
- Ability to communicate professionally with employees, patients, and others
- Problem-solving mindset focused on patient needs and team goals
- Knowledge of medical products, terminology, services, standards, policies, and procedures
- Ability to remain calm in busy or stressful situations
- Strong listening skills
- Willingness to travel locally or regionally up to 10% of the time
- Proficiency in Microsoft Office Suite including Word, PowerPoint, Outlook, Excel
- Skilled in basic phone and computer operation
- Ability to work independently and collaboratively
- Ability to organize and complete work promptly
- Detail-oriented to ensure accuracy
- Ability to multitask and follow instructions
- Ability to read, write, and communicate effectively in English
- Bilingual is a plus
- HIPAA and AHCA experience preferred
- Healthcare and EMR system experience preferred
Job Duties
- Interact with patients and visitors in a polite and friendly manner
- Enthusiastically greet every guest that enters the center
- Prepare new patient registration, patient check-in, and patient check-out
- Answer all phone calls professionally and courteously, taking detailed and accurate messages
- Maintain and organize the Provider's schedule by scheduling, rescheduling, and confirming appointments
- Verify patient demographic-related data and materials from patients and/or their representatives
- Obtain insurance information and verify patient insurance, collect copays and outstanding balances
- Ensure each patient is scheduled for the proper appointment types
- Run end-of-day financial reconciliation report and provide it to leadership
- Send detailed telephone encounters to corresponding parties
- Scan necessary documents into the EMR system
- Monitor and process incoming faxes
- Restock office supplies as needed and maintain inventory log
- Maintain cleanliness of the front office and lobby area
- Maintain confidentiality of patients' personal information and medical records
- Participate in daily/weekly huddles
- Present patients with customer service surveys during check out and escalate if needed for service recovery
- Perform other duties as assigned and modified at manager's discretion
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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